Water
Comprised of approximately 350 main lines, the Caldwell County water distribution system serves approximately 8,900 active connections. The system is so expansive that it actually considered four separate systems by the North Carolina Department of Environment, Health and Natural Resources and is assigned four different system identification numbers.
The County Water Systems provide service from the Catawba River in the southern end of the county to Patterson in the northern end of the county and from the Little River and Kings Creek areas in the eastern end of the county to Collettsville in the western end of the county.
The county’s operation is a “purchase system” meaning all water is purchased from other entities that own and operate water treatment facilities. The county does not own any water treatment facilities. Caldwell County purchases the water from three different suppliers, the City of Lenoir, the Town of Granite Falls and the City of Hickory.
The Caldwell County Water Department’s billing division, individually reads each water meter and bills every water customer on a monthly basis.
Important Documents
Forms, Policies and More
- 2025-26 Rate and Fee Schedule
- Application for Utility Service
- Tap Application
- Request for Payment Plan
- Utility Adjustment Request Form
- All Wells
- Bedrock Geology Map
- Bedrock Water Wells Map
- Caldwell Water Extensions Policy
- Caldwell Water Extensions Policy
- Caldwell Water Hydrogeologic Units MapA
- Caldwell Water Soils Map
- 2024 CCR for Addison Ln
- CCR North
- CCR SE
- CCR West
- Public Water System Ordinance
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Office Locations
Main Office
1385 Fairview Drive
Lenoir, NC 28645Water Payments Accepted at:
905 West Ave NW, Lenoir, NC 28645
OR
4 Falls Ave, Granite Falls, NC 28630Pay Water Bill by Phone:
1-844-966-6431Tap Applications Accepted at:
1385 Fairview Drive
Lenoir, NC 28645Office hours
8 a.m. - 5 p.m., Monday-FridayMailing Address:
4 Falls Ave, Granite Falls, NC 28630Office Phone:
828-757-5757Office Fax:
828-757-5759On-Call Technician(After Hours):
828-729-7888
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Emily McNeil
Deputy DirectorPhone: 828-757-5757
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Barry Calloway
DirectorPhone: 828-757-5757