Protective Services

Adult Protective Services

Adults with disabilities may be vulnerable to abuse, neglect and exploitation. Adult Protective Services (APS) receives and evaluates reports to determine whether disabled adults are in need of protective services. Disabled adults reported to be abused, neglected or exploited and in need of protective services are eligible to receive this service regardless of income.

Call (828)426-8288 to make an Adult Protective Services report during normal office hours.

Child Protective Services

Child Protective Services (CPS) strives to ensure safe, permanent, and nurturing families for children by protecting them from abuse and neglect while attempting to preserve the family unit. CPS also protects children who have no parent, guardian, or custodian to provide care and supervision, or whose parents, guardians, or custodian are unable to provide care or supervision and lacks an appropriate alternative child care agreement. If you suspect a child is being abused or neglected you must report what you know. This is the law. Do not be afraid to report; as long as you are acting in good faith, you cannot be held liable by law.

Call (828)426-8257 to make a Child Protective Services report during normal office hours. 

In-Home Services

In-home services are provided to families who have had a substantiation of abuse, neglect, dependency, or a finding of Services Needed. The purpose of In-Home Services is to maintain the safety of the child while helping the parent/caretaker to learn more effective parenting practices. The family and social worker develop goals to address issues of risk and safety and implement strategies and services to achieve those goals.

Off-Hours

To make an Adult or Child Protective Services report after normal office hours, holidays, or weekends, please contact the Caldwell County Sheriff's Department at (828)758-2324 and have the on-call social worker paged.